We are a small shop that produces handmade products. We take pride in our attention to quality and our customer satisfaction.
Due to an increased demand for our products, orders for our Palette/Panel Holders, Lightweight Kits and Pochade Boxes will not be shipped until 4 - 5 weeks after the order has been placed.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper. In many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. For all orders within the United States, we will be shipping via UPS Ground or USPS. To make other arrangements, please conatct us at firstname.lastname@example.org. For all orders outside of the United States, we will be using USPS International. This service is a 6 - 10 business day solution that will be handled by the local contracted international carrier. International customs fees will be applied. To make other arragements, please contact us at email@example.com.
Your Order Status will remain "Awaiting Fulfillment" until we have your order ready for shipment. Once we have your order completed and packaged, your Order Status will be changed to "Shipped" and we will notify you of the tracking information via email. Please expect 2 - 4 weeks until we have your order ready for shipment.
Below is a list of our shipping and handling rates for both Domestic and International orders. We have based our charges on the amount of the order total. We have found this method to be very fair when the weight and the size of the package are considered.
ORDERS WITHIN THE UNITED STATES:
The lowest shipping rate is $6 for all orders under $24.
ORDERS BEING SHIPPED OUTSIDE OF THE UNITED STATES:
The lowest shipping rate is $22 for all orders under $100.
To immediately contact us regarding the shipment of an order...
- send an email to firstname.lastname@example.org
- give us a call 9 AM - 4 PM Mountain Time - Monday thru Friday at....
Please remember that we are a small company but we will do as much as we can to make sure that orders are received within a reasonable amount of time.