SIMPLY CLICK ON THE GREEN CHAT BUTTON ON THE LEFT SIDE OF THE SCREEN!
During the USA Winter and Spring months, the easiest and best way to communicate with Open Box M is to simply use the CHAT BUTTON on the left hand side of the screen. Using this method will be just like sending a completely free text message directly to Open Box M. If you use the CHAT BUTTON during our regular business hours, you will be able to communicate directly with a craftsman in our shop.
If the CHAT BUTTON lists us as "offline" or if it is not within our regular business hours, you can still communicate with us by using the CHAT BUTTON. First, we will request that you enter a valid email address and then you will be able to ask any question(s) that you might have. Once we become "online", one of our craftsmen will respond to all questions and comments that you had sent during the time that we were "offline".
WHY HAVE WE CHOSEN THIS METHOD OF COMMUNICATION?
Using the CHAT BUTTON allows us to focus much more on shipping and production because our craftsmen don't have to run and grab a phone when our saws and/or other equipment is running. Somedays, Open Box M receives only telemarketing and recorded messages from "third parties" on our phone line. For this reason, we have suspended our 1-800 phone number.
Currently, our email address receives more than 95% SPAM AND SCAM emails. This problem has grown out of control in the last couple of years. For this reason, if you try to email us, we have initiated an auto response to ask you to use the CHAT BUTTON instead of email. Using the CHAT BUTTON allows us to have a strong filter and therefore, we will spend more of our time responding to only serious inquiries.
Also, the CHAT BUTTON allows us to make sure that ALL INQUIRIES are answered within a reasonable amount of time... INCLUDING WEEKENDS!!!
REGULAR BUSINESS HOURS ARE FROM 9AM - 4 PM MST MONDAY - FRIDAY (UTC -7:00)
HOWEVER, using the CHAT BUTTON (on the left side of the screen) is the best way to initiate a conversation. If we then determine that talking on the phone will be easier, Open Box M will call you directly when it is convenient.
ALL PHYSICAL MAIL CAN BE SENT TO US BY ANY CARRIER
Open Box M, Inc. 33 Road 6NQ Cody, WY 82414 USA
Handmade quality takes time...
We are currently accepting orders for USA shipments only.
Please expect 3- 4 weeks for your order to ship once your order has been placed.