From "Easy Fixes" to "Complete Refurbishes", we can repair your Open Box M investment for the lifetime of the product! If you live outside of the United Sates and need a repair, you will have to contact us to negotiate return shipping costs.
Do you have a Palette/Panel Holder that has a bent screw, missing wing nut, etc.? Are you confident that you can do the repair yourself? We can mail you the items necessary to get the repair done. Spring arm assemblies and side arm assemblies are not included with our $10 Repair Kit option.
We know that sometimes things happen. Mother Nature can take a toll on your equipment. Do you have a bent side arm? Has the wood split? Don't worry, we can fix it for you! We usually can have the repair completed and ready to return within 3 - 5 business days.
MAJOR REPAIRS CAN BE SENT TO: Open Box M 33 ROAD 6NQ Cody, WY 82414
The $40 Repair option includes the RETURN Shipping and Handling cost for repairs being returned within the United States. For International repairs, the return shipping cost will have to be negotiated.
Has your palette area accumulated too much dried paint after years of use? Are the moving parts not functioning like they used to? We can clean, replace and repair your Palette/Panel Holder and restore it to an almost new condition. Complete refurbishes can take a little more time. We are usually able to have the complete refurbish ready to return within 1 - 2 weeks after we receive it.
COMPLETE REFURBISHES CAN BE SENT TO: Open Box M 33 ROAD 6NQ Cody, WY 82414
The $72 Refurbish option includes the RETURN Shipping and Handling cost for repairs being returned within the United States. For International repairs, the return shipping cost will have to be negotiated.
IF YOU ARE SENDING US YOUR REPAIR, PLEASE MAKE SURE TO INCLUDE A NAME AND RETURN ADDRESS WITH YOUR REPAIR!
Handmade quality takes time...
We are a small shop that specializes in handmade products. Due to a high demand, orders for our Palette/Panel Holders, Lightweight Kits and Pelican Pochade Cases are usually shipped 3 - 4 weeks after an order has been placed.