SHIPPING AND RETURNS
SHIPPING AND RETURNS
SHIPPING
domestic
U.S.A. and eligible Territories
For all orders that are being shipped within the United States, Open Box M will ship using UPS Ground or USPS Priority, unless an different option has been requested by the customer. Once we have the order completed and packaged, Open Box M will notify the customer of the tracking information by sending an email to the email address and/or by sending a text message to the phone number (if applicable) that was provided when the order was placed.
international
Outside of the U.S.A.
For all orders being shipped outside of the United States, Open Box M will be using the United States Postal Service's USPS PRIORITY INTERNATIONAL service. This service is a 6 - 10 business day solution that will be handled by the contracted International carrier once the package arrives in the desired Country. Once we have the order completed and packaged, Open Box M will notify the customer of the tracking information by sending an email to the email address and/or by sending a text message to the phone number (if applicable) that was provided when the order was placed.
IMPORTANT: International Custom fees (or duties) will be applied to the order when the package arrives in the desired Country. This is an additional fee that is charged to the consumer for the package to be imported through Customs. Open Box M does not have any way of knowing what the Custom (or duties) fees will be for the desired International destination. Also, Open Box M can not be responsible for the handling and delivery of packages once the package clears Customs and is handled by the contracted carrier within the International destination. In most cases, once the package clears Customs within the desired Country, the tracking number will be changed to the contracted carrier's tracking number and the USPS Priority International tracking number will no longer be valid. It is VERY IMPORTANT to include a valid telephone number and email address on ALL International orders so the customer can be notified once the package clears Customs.
IMPORTANT: International Custom fees (or duties) will be applied to the order when the package arrives in the desired Country. This is an additional fee that is charged to the consumer for the package to be imported through Customs. Open Box M does not have any way of knowing what the Custom (or duties) fees will be for the desired International destination. Also, Open Box M can not be responsible for the handling and delivery of packages once the package clears Customs and is handled by the contracted carrier within the International destination. In most cases, once the package clears Customs within the desired Country, the tracking number will be changed to the contracted carrier's tracking number and the USPS Priority International tracking number will no longer be valid. It is VERY IMPORTANT to include a valid telephone number and email address on ALL International orders so the customer can be notified once the package clears Customs.
Below is a list of our shipping and handling rates for both Domestic and International orders.
Our shipping rates are calculated on the amount of the order total and we do our best to keep our rates as low as possible.
We reserve the right to adjust our shipping rates at any time and without notice.
Our shipping rates are calculated on the amount of the order total and we do our best to keep our rates as low as possible.
We reserve the right to adjust our shipping rates at any time and without notice.
Orders shipped within the United states:
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The lowest shipping rate is $8 for all orders under $100.
When the total is greater than or equal to $100 and less than $180 shipping is $12 When the total is greater than or equal to $180 and less than $400 shipping is $20 When the total is greater than or equal to $400 and less than $600 shipping is $24 When the total is greater than or equal to $600 and less than $1000 shipping is $36 For all orders that total $1000 or more, the shipping and handling charge is $52 and will most likely be sent in more than 1 package. |
ORDERS SHIPPED OUTSIDE OF THE United States*:
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The lowest shipping rate is $28 for orders under $50.
When the total is greater than or equal to $50 and less than $200 shipping is $38 When the total is greater than or equal to $200 and less than $600 shipping is $56 When the total is greater than or equal to $600 and less than $1000 shipping is $84 For all orders that total $1000 or more, the shipping will be $110 and will most likely be sent in more than 1 package. |
* FOR INTERNATIONAL SHIPMENTS: Open Box M's actual cost to send the International package is usually more than the cost (listed above) that will be charged to the International customer at the time of checkout. We do this in an effort to make our products available to the entire world at the lowest shipping rate that we can reasonably offer. The actual dollar amount that was paid by Open Box M for the International shipment will be shown on the USPS Priority International shipping label which will be attached to the outside of the package. In some instances (usually packages going to Canada or Mexico), the postage cost will be less than the cost that is quoted above and charged to the International customer at the time of checkout. When the actual International postage is less than what Open Box M charged the customer at the time of checkout, we will refund the difference back to the credit card or other payment method that was used. We do not charge a "handling fee" on any International packages and we will not know what the actual shipping cost is until we have the International shipment ready to send. Open Box M will not ask for more money for postage from the International customer, unless the cost for postage is significantly more. Open Box M is able to refund money back to all credit cards and through PayPal but Open Box M cannot charge any additional money to a credit card or through PayPal without first having the authorization from the account holder.
returns
Returns will be accepted for new, unused items within 30 days of delivery for a full refund on the product's total and excluding the shipping cost.
We will pay for the return shipping cost if the return is a result of our error (you received an incorrect, defective item, etc.).
You should expect to receive a refund within four weeks of giving your package to the return shipper. In most cases you will receive a refund more quickly. This time period includes the transit time for Open Box M to receive your return from the shipper (5 to 10 business days), the time it takes Open Box M to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request once we issue it (5 to 10 business days).
Open Box M will notify you by email once we have accepted your return and refunded your account.
Open Box M will issue refunds only to the credit card or the PayPal account that was used when the order was placed.
If the order was paid with a check or money order by mail, Open Box M will issue a refund back in the same manner and to the same mailing address from where the payment came.
We will pay for the return shipping cost if the return is a result of our error (you received an incorrect, defective item, etc.).
You should expect to receive a refund within four weeks of giving your package to the return shipper. In most cases you will receive a refund more quickly. This time period includes the transit time for Open Box M to receive your return from the shipper (5 to 10 business days), the time it takes Open Box M to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request once we issue it (5 to 10 business days).
Open Box M will notify you by email once we have accepted your return and refunded your account.
Open Box M will issue refunds only to the credit card or the PayPal account that was used when the order was placed.
If the order was paid with a check or money order by mail, Open Box M will issue a refund back in the same manner and to the same mailing address from where the payment came.
It is important to pack the returned item(s) appropriately before giving the package to your carrier. If any returned item is damaged during the returned shipment, Open Box M will not be able to issue a complete product refund.
All returns can be sent to:
Open Box M
Attn: Returns
33 Road 6NQ
Cody, WY 82414
Open Box M
Attn: Returns
33 Road 6NQ
Cody, WY 82414
Orders for Palette/Panel Holders, Lightweight Kits, Pelican Pochade Boxes and Palm Boxes will usually ship within 2 - 3 weeks once an order has been placed. Orders for "Accessories Only" will usually ship within 1 - 3 days.
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