SHIPPING AND RETURNS
shipping
We always do our best to use minimal and recyclable packaging materials.
We can ship to virtually any address in the world.
For all orders within the United States, we will be shipping via UPS Ground or USPS.
For all orders outside of the United States, we will be using USPS International. This service is a 6 - 10 business day solution that will be handled by the local contracted international carrier. International "custom fees" will be applied to the order when the package arrives in the desired Country. This is an additional fee that is charged to the consumer for the package to be imported through "customs". We apologize... we do not have any way of knowing what the "custom" charges will be for the desired international destination.
Your Order Status will remain "Pending" until we have your order ready for shipment. Once we have your order completed and packaged, your Order Status will be changed to "Shipped" and we will notify you of the tracking information via email.
Below is a list of our shipping and handling rates for both Domestic (USA) and International orders. Our charges are based on the amount of the order total. We have found this method to be very fair when the weight and the size of the package are considered.
For all orders within the United States, we will be shipping via UPS Ground or USPS.
For all orders outside of the United States, we will be using USPS International. This service is a 6 - 10 business day solution that will be handled by the local contracted international carrier. International "custom fees" will be applied to the order when the package arrives in the desired Country. This is an additional fee that is charged to the consumer for the package to be imported through "customs". We apologize... we do not have any way of knowing what the "custom" charges will be for the desired international destination.
Your Order Status will remain "Pending" until we have your order ready for shipment. Once we have your order completed and packaged, your Order Status will be changed to "Shipped" and we will notify you of the tracking information via email.
Below is a list of our shipping and handling rates for both Domestic (USA) and International orders. Our charges are based on the amount of the order total. We have found this method to be very fair when the weight and the size of the package are considered.
Orders shipped within the United states:
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The lowest shipping rate is $7 for all orders under $24.
When the total is greater than or equal to $24 and less than $100 shipping is $12 When the total is greater than or equal to $100 and less than $180 shipping is $14 When the total is greater than or equal to $180 and less than $400 shipping is $24 When the total is greater than or equal to $400 and less than $600 shipping is $38 When the total is greater than or equal to $600 and less than $1000 shipping is $48 For all orders that total over $1000, the shipping and handling charge is $62 |
ORDERS BEING SHIPPED OUTSIDE OF THE UNITED STATES:
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The lowest shipping rate is $22 for all orders under $100.
When the total is greater than or equal to $100 and less than $200 shipping is $32 When the total is greater than or equal to $200 and less than $300 shipping is $56 When the total is greater than or equal to $300 and less than $600 shipping is $64 When the total is greater than or equal to $600 and less than $10000 shipping is $78 For all orders over $1000 the shipping and handling charge will be $84 |
We are a small company but we will do as much as we can to make sure that orders are received within a reasonable amount of time.
returns
Returns will be accepted for new items within 30 days of delivery for a full refund on the product, excluding shipping and handling. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper. In most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
You should expect to receive your refund within four weeks of giving your package to the return shipper. In most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
It is important to pack the returned item(s) appropriately before giving the package to your carrier. If the returned item(s) are damaged during shipment, we will NOT be able to issue a complete refund.
All returns can be sent to:
Open Box M
Attn: Returns
33 Road 6NQ
Cody, WY 82414
Open Box M
Attn: Returns
33 Road 6NQ
Cody, WY 82414
Handmade quality takes time...
We are a small shop that specializes in handmade products. Due to a high demand, orders for our Palette/Panel Holders, Lightweight Kits and Pelican Pochade Cases are usually shipped 3 - 4 weeks after an order has been placed.
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